FROM THE CEO
Today, whether you are at the kitchen table
evaluating monthly bills versus medical expenses, or on Capitol
Hill implementing reform; access to affordable, high-quality health
care is on everyone's mind.
We welcome the significant focus our nation has placed on
working to redefine health care both now and in the future.
Our focus on patients remains the primary concern at MedExpress;
access and affordability are the basic tenets of our existence.
MedExpress offers an innovative approach to high-quality
health care in an efficient and welcoming environment while saving
money for patients, employers, insurance companies and the
government. Our less expensive, full-service approach provides a
broad array of services to satisfy our patients' demands for
convenient, caring treatment of episodic urgent care
needs.
Every patient deserves quality medical care but millions of
those walking into an ER each year simply don't require emergency
care. Most are insured and many either don't have a primary
care physician or can't get a timely appointment. Their instinct is
to go to the ER. Those unnecessary visits are costing billions of
dollars, threatening care and wasting time.
Independent surveys indicate that of the 119 million patients
who went to the emergency room in 2006, 71% required services that
could safely and effectively be provided at an urgent care center
like MedExpress.
MedExpress is the urgent care provider that delivers the
most considerate care, because we are focused on the entire patient
experience.
MedExpress stands alone in its industry segment. While a
variety of options for urgent care exist, none attend to as broad a
cross-platform approach to satisfying the explicit needs of
patients (medical care) as well as the intrinsic (comfort,
compassion, cleanliness, and expedience). There is an art and
a science to medical care. The MedExpress Way focuses
keenly on separating itself as the distinct leader in
both. Growth will never trump our commitment.
Our brand represents access to exceptional quality care, process
efficiency, consumer convenience, a welcoming and comforting
environment, cutting edge technology, genuine and caring
professionals and a revolution in the traditional medical delivery
model.
Unsurpassed customer service is the hallmark of
MedExpress. Our employees share a commitment to our Vision
and Values.
Our Vision
Great Care. Fast.® Exceeding patient expectations in
a welcoming environment.
Our Values
Genuine. Caring. Friendly.SM
I appreciate all of our employees that are responsible for the
great opportunity that we share - we have meaningful work in a
welcoming environment. Employees are empowered and
encouraged to find unique solutions to impressing patients beyond
the typical experience. Our culture of customer service is one
that was intentionally designed, and one that I witness regularly
in our centers.
We understand that health care is a local endeavor and having a
presence in the local community is important to us. We're
committed to youth, education and athletics and are proud to
support local schools, teams, and other organizations that rely on
local business support.
To all of our employees, I remind you that we have an amazing
company - one of which we can all be proud. We must always
respect our patients and each other and never take for granted what
we've built together. Our drive to be the best urgent care relies
on our unwavering commitment to our patients and each other.
To all of our existing and future patients, we're here for you
when you need us and we appreciate each and every one of you.
Thank you!