MedExpress Urgent Care’s vision summarizes the business model and offers insight into the important culture that drives the company’s ability to provide a customer experience that is unsurpassed in existing, and other, markets.
Interior designers have created an interior decor and welcoming environment, unmatched anywhere in the health care industry. This same environment contributes to a comfortable workplace that consistently reinforces an energetic workforce.
Highly-trained professionals are a hallmark at MedExpress Urgent Care. The MedExpress model attracts the best in the business. We carry high expectations for our team:
- A 110% commitment to customer service.
- Teamwork and patient care require professionalism at all times.
- Attention to detail isn’t just a statement...we demand it.
- Live the vision - Great Care. Fast.®
Unsurpassed customer service is the key to MedExpress Urgent Care. Employees are empowered and encouraged to find unique solutions to impressing patients beyond the typical experience.
Employees are paid well and receive on-going recognition and rewards. The excitement is noticeable at every level of the company and will always be the primary focus and cause for existence.
There are cultural drivers at MedExpress Urgent Care that are valued and demonstrated from the top down:
- The MedExpress Urgent Care buzz and a commitment to employees promotes a fun, family atmosphere.
- Employees are encouraged to participate in promotional and extracurricular activities creating a sense of ownership that motivates employees.
- Commitment to professional development, exemplified by Continuing Medical Education (CME) financial support, management of training opportunities, and commitment to scheduling flexibility to accommodate employee needs.
- Rewards programs, merit incentives, annual company gatherings, and on-going positive reinforcement promote incentives for the workforce.
- The employee AND the customer are number one.
- Strong expectations are communicated, challenged, and embraced.
