Billing & Payment
Today, and every day, MedExpress Urgent Care is dedicated to making the billing process as easy as possible for you. We want to make sure you receive the full benefits of your insurance coverage. We have a full staff of patient account representatives who are happy to help you with any questions you might have regarding the billing process or your account specifically.
To make this process more convenient for you, MedExpress offers:
Direct Billing to Insurance Providers
On your behalf, MedExpress will bill your insurance company for the services we provide. We will verify your coverage either before or during your visit. Once we've heard back from your insurance provider, we will send you a statement that details the remaining balance. In addition, you'll receive an Explanation of Benefits (EOB) from your insurance company that lists the services provided at MedExpress, the amount billed, any insurance payments made, and your responsibility.
Easy-to-Read Billing Statements
Once your insurance pays its portion for the services provided, you will receive a statement that details your services provided, what your insurance has paid and the balance that you owe.
Online Bill Payment
The care and convenience of MedExpress doesn't stop when you walk out our doors. We've also brought it into your home with the option to pay your bills through our Online Bill Pay Portal.
The Online Bill Pay Portal allows you to communicate with MedExpress in a secure and confidential manner. By taking just a few moments to register and log onto the Portal, you will be able to:
- View your billing statement and balance
- Make secure credit card payments
- Send messages about billing inquires
For billing questions, please contact us at 1-888-249-6365, Monday - Friday 7:30 a.m.-9:00 p.m. EST. In case of a medical emergency, call 911.
World-Class Customer Service
The compassionate care that you experience at MedExpress continues after your visit. Our friendly patient account representatives are available to help answer your billing and payment questions. Please click here to visit our Online Bill Pay page for contact information.
Give us all of your health insurance information when you visit us
Please make sure to bring your health insurance card to your visit. We will make a copy of the card for our files when you arrive. On your behalf, we will submit your secondary insurance for you. Please make sure to bring that along as well. If you are not the subscriber of the insurance that will cover your services, we will need the date of birth and social security number of the subscriber.
Should your information have changed since your last visit, please let our staff know so we can update this information in our records. We want to ensure that your services are billed to your insurance expeditiously.
Understand the benefits and requirements of your insurance plan
The majority of insurance plans require that you make a co-payment at the time of service. Typically, besides your co-payment you are responsible for any unpaid amount not satisfied by your insurance plan. If you have questions about your insurance plan, please contact your insurance provider. The number will be on the back of your card.
Respond promptly to statements from MedExpress and your insurance company
When you receive a statement from MedExpress that details the remaining balance, please pay this amount promptly. Also, review the statement you receive from your insurance company; if MedExpress does not receive payment from your insurance company within a reasonable time, the remaining balance may be your responsibility. In the event an overpayment is made, it will be refunded after settlement with your insurance company.
Call us if you have any questions
Patient account representatives are available to assist you with any billing or payment questions that you may have. Please click here to visit our Online Bill Pay page for contact information.