Billing & Payment

Today, and every day, MedExpress Urgent Care is dedicated to making the billing process as easy as possible for you. We want to make sure you receive the full benefits of your insurance coverage. We have a full staff of patient account representatives who are happy to help you with any questions you may have about the billing process or your account.

To make this process more convenient for you, MedExpress offers:

Direct Billing to Insurance Providers

On your behalf, MedExpress will bill your insurance company for the services we provide. We will verify your coverage either before or during your visit. Once we've heard back from your insurance provider, we will send you a statement that details the remaining balance. In addition, you'll receive an Explanation of Benefits (EOB) from your insurance company that lists the services provided at MedExpress, the amount billed, any insurance payments made and your responsibility.

Easy-to-Read Billing Statements

Once your insurance pays its portion for the services provided, you will receive a statement that details your services provided, what your insurance has paid and the balance that you owe.

Online Bill Payment

Life is busy and your time is valuable. At MedExpress, we understand your need for prompt and convenient payment options. Click here to get started. Please have your bill in hand as you will be asked for your account information.

Available for Tampa Bay patients and employers. In all other regions, currently available for patients only.

World-class customer service

The compassionate care that you experience at MedExpress continues after your visit. Our friendly patient account representatives are available to help answer your billing and payment questions.

Tampa Bay patients call 813-289-8014 Monday through Thursday, from 8:00 a.m. to 7:00 p.m. and Friday from 8:00 a.m. to 4:00 p.m. EST.

All other centers call 866-907-3627 Monday through Friday, from
8:00 a.m. to 7:00 p.m. EST.

To help us keep this process simple, please:

Give us all of your health insurance information when you visit

Please make sure to bring your health insurance card to your visit. We will make a copy of the card for our files when you arrive. If you have secondary insurance, please bring it with you and we will submit it for you. If you are not the subscriber of the insurance that will cover your services, we will need the date of birth and social security number of the subscriber.

If your information has changed since your last visit, please let our staff know so we can update our records. We want to ensure that the services are you received are billed to your insurance in a timely fashion.

Understand the benefits and requirements of your insurance plan

The majority of insurance plans require that you make a co-payment at the time of service. Typically, besides your co-payment you are responsible for any unpaid amount not satisfied by your insurance plan. If you have questions about your insurance plan, please contact your insurance provider. The number for your insurance provider can be on the back of your insurance card.

Respond promptly to statements from MedExpress and your insurance provider

When you receive a statement from MedExpress that details the remaining balance, please pay this amount promptly. Also, review the statement you receive from your insurance company; if MedExpress does not receive payment from your insurance company within a reasonable time, the remaining balance may be your responsibility. In the event an overpayment is made, it will be refunded after settlement with your insurance company.

Call us if you have any questions

MedExpress patient account representatives are available to assist you with any billing or payment questions that you may have.

Tampa Bay patients call 813-289-8014 Monday through Thursday, from 8:00 a.m. to 7:00 p.m. and Friday from 8:00 a.m. to 4:00 p.m. EST or direct questions to tampabilling@medexpress.com.

All other patients call 866-907-3627 Monday through Friday, from 8:00 a.m. to 7:00 p.m. EST or direct questions to billingquestions@medexpress.com.