What is urgent care and how does it work?
Urgent care centers are designed to treat those who need
attention quickly but donʼt require an emergency room visit. Urgent
care centers do not require appointments and are generally open
longer hours than a primary care physicianʼs ofﬁce. For instance,
all MedExpress centers are open 7 days a week, twelve hours a
What can Urgent Care centers treat?
Generally, they can treat everyday injuries and illnesses.
MedExpress can treat everything from colds, flu and cuts to
fractures, sprains and some dislocations. We provide immunizations,
sports physicals, EKGs and x-rays. We perform minor surgical
procedures, such as stitches. We also administer IV fluids and
Who does MedExpress Treat?
Anyone. Urgent care is a solution for individuals of all ages.
Kids with a cough. Teenagers needing sports physicals, adults with
a broken bone. Some have lived in town for years but can't get in
to see their primary care physician; some have just moved to town
and have yet to establish a primary care physician; some are
visiting from out of town; all are looking for high quality,
compassionate care from someone they can trust. And with a
doctor always on site, that's exactly what they get at
What about insurance?
Most insurance is accepted, but it is not required.
What about follow-up care?
MedExpress follows up with every patient within three days of
his/her visit. At your request, we're happy to follow up with your
primary care physician to ensure that you get the care you need on
an ongoing basis.
What is the role of urgent care in today's healthcare
Urgent care fills a gap in the health care system created by two
fundamental issues: increasing wait times to see primary care
physicians and the cost and wait times for emergency room visits.
According to the 2006 National Hospital Ambulatory Careʼs Emergency
Department survey, more than 85 million ER visits (or 71%) were
unnecessary. The patient required "urgent care" but not "emergency
care" and could have been treated at an urgent care center. Urgent
careʼs impact is showing up in three critical areas: time, cost and
How does urgent care compare with ERs and primary care
physicians on wait times?
According to the 2009 Merritt Hawkins study, the average wait
time to make an appointment with a primary care physician is more
than 20 days. Patients with everyday medical issues are faced with
two options: wait for that appointment, or make an unnecessary,
costly visit to the ER. But the latter choice is not necessarily
fast. The average Emergency Room visit lasts approximately 212
minutes. The average MedExpress visit lasts less than one hour, and
is a fraction of the cost of the ER.
How does urgent care compare with ERs on cost?
The average cost difference between an ER visit and an urgent
care visit is approximately $373. Had those 85 million patients who
made unnecessary ER visits opted to visit urgent care clinics, the
patients, insurers and system could have saved more than $30-$40
But what about quality of care?
MedExpress offers a highly trained medical team. In addition, we
ensure all providers are current and up to date with any special
credentialing or training requirements. State of the art equipment
and facilities are routinely commended for cleanliness and
functionality, all of which contribute to a high-quality health
What will you find at a typical center?
MedExpress prides itself on providing care in a warm, friendly
environment. Our centers offer multiple, private treatment rooms
and careful attention to a comforting aesthetic helps you start
feeling better immediately. Each MedExpress center offers
full-service capabilities including state of the art equipment like
digital X-rays as well as labs, EKGs, and IV capabilities.