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There is nothing more precious than you and your family’s health. We’re committed to transparency and providing you with the information you need to safely access care.

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To make sure you can visit us with confidence, we’re sharing our current protocols, testing procedures, and what you should do before you visit us.


COVID-19 Symptoms and Prevention Best Practices

What Are the Signs of COVID-19?

COVID-19 symptoms can appear anywhere from two to 14 days after exposure. They may include:

  • Fever 
  • Cough
  • Chills
  • Headache
  • Sore throat
  • Muscle pain
  • Shortness of breath
  • New loss of taste or smell

Everyday Preventative Actions Are More Important than Ever to Help Prevent the Spread of Respiratory Diseases. Please Continue to Engage in the Following Best Practices:

  • Avoiding close contact with people who are sick
  • Avoiding touching your eyes, nose, and mouth
  • Staying at home when you are sick
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash or coughing/sneezing into your inner arm if a tissue is not available
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe 
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing
  • If soap and water are not readily available, use an alcohol-based sanitizer with at least 60% alcohol 

To ensure you have the latest information and guidance on COVID-19, we recommend visiting the CDC's coronavirus homepage and the World Health Organization website.

Is MedExpress Still Seeing Patients with Everyday Illnesses and Injuries, Such as Cold, Flu, Sprains and Strains?

Yes, MedExpress remains open 8-8 every day to care for patients with common illnesses and injuries, including sprains, strains, cold, flu and more. However, where and how you receive care may be different from what you are used to.

For the safety of our patients and our staff, some MedExpress centers have designated service offerings. Please search for your local center to see what services or exclusions your local MedExpress is currently offering.


Screening Criteria for COVID-19 Testing

What Should I Do If I Believe I May Have Been Exposed to the COVID-19 Virus?

The health and safety of our patients, employees and community members is our absolute top priority. In times of a health risk, health care providers and the community must work together through open communication in order to help minimize risks as much as possible. If you are exhibiting symptoms listed above or believe you have been exposed to the virus, please call your local MedExpress center before leaving your home to come to MedExpress. Our team members are available to help determine next steps and may direct you to a designated MedExpress location for COVID-19 testing, if appropriate. This process has been instituted for your safety and for the safety of our other patients and team members.

What Does Medexpress Do in the Event That a Patient Comes in with Possible COVID-19?

Our staff members are prepared to quickly follow all appropriate guidelines as recommended by the CDC, including providing a face mask to the patient, rooming them away from others and notifying the local health department.


COVID-19 Testing

Can I Be Tested at MedExpress for COVID-19?

COVID-19 lab testing is being offered at designated centers to those who meet CDC-based screening criteria. If you are exhibiting symptoms or believe you have been exposed to the virus, please call your local MedExpress center before leaving your home to come to MedExpress. Our team members are available to help determine next steps and may direct you to a designated MedExpress location for COVID-19 testing , if appropriate. This process has been instituted for your safety and for the safety of our other patients and team members.

Please click here for a list of our testing locations, including some drive-up testing locations. As this situation continues to evolve, please re-visit this website frequently for any updates.

How Long Will It Take to Get Results from My COVID-19 Test?

Timing may vary depending on the volume of tests being performed by our commercial lab partner, but it typically takes around three to eight days for patients to get results. If you were tested at a designated MedExpress testing center and are awaiting your results, a member of our team will call you once we receive the results.

Do I Need a Doctor’s Referral to Be Tested for COVID-19 at a MedExpress Center?

No, you do not need a referral from your doctor to be tested. Please note, however, that COVID-19 testing is only available at designated MedExpress COVID-19 testing locations for patients who are seen and evaluated at our centers. Testing is only offered to those who meet CDC-based screening criteria. We do not currently accept referrals or prescriptions for testing from outside health care providers. If you are exhibiting COVID-19 symptoms, please call your local MedExpress center before leaving your home.


COVID-19 Testing: Insurance, Cost and Billing

Why Can't MedExpress Tell Me the Cost of a COVID-19 Test?

MedExpress only bills patients for the evaluation and treatment they receive from our medical providers during their visit. Unfortunately, we are not able to provide any information about how our commercial lab partner, LabCorp, will bill patients for COVID-19 testing, nor are we able to provide information about how specific insurance carriers will process claims related to COVID-19 testing and treatment. Many health insurance companies across the country have stated that they will cover the full cost of any testing for COVID-19. However, if you have questions or concerns about your specific insurance plan, it is a good idea to check with your insurance company to learn if it covers the test.

MedExpress accepts most major insurance plans. To check which insurance plans are accepted by state, please utilize our insurance lookup tool.


Protecting Health and Safety of Patients and Staff

What Is Medexpress Doing to Limit Exposure to COVID-19?

We know that this is a challenging time and that some of our communities may feel anxious or worried about visiting a health care facility. We want to assure our patients that MedExpress has taken precautionary actions so that we can continue to confidently serve our patients during this time of unprecedented need.

We've designated COVID-19 testing locations, which specifically provide care and testing for those with possible COVID-19, and we have many centers that are not performing COVID-19 testing and are solely providing urgent care services.

Regardless of the location, we have processes in place to promptly identify, mask and place patients who have cold-like symptoms in a room separate from others to further minimize exposure. We’ve enhanced our cleaning and disinfecting practices, and we’re carefully monitoring our inventory and supplies to ensure our teams have what they need to provide care safely. We’re also assessing the health of every team member several times throughout the day, starting at the beginning of each shift.

Who Is Responsible for Notifying Patients of Exposures If They Occur?

We continue to work closely with local public health departments, which are responsible for notifying the appropriate individuals if exposure risks occur in the community. For reference, exposure is typically defined as being closer than six feet without a mask or protective equipment for a prolonged period of time. If you have concerns or questions regarding exposure, we encourage you to contact your local health department for more information and guidance.


Ways to Access Care at MedExpress

How Do I Determine What Center I Should Visit?

Whether you’re seeking urgent care services or COVID-19 testing, MedExpress is here to address your health care needs. For the safety of patients and team members, we’ve designated certain centers as COVID-19 testing locations, including some that offer drive-up testing, and we’ve temporarily moved the location of select services. Please click here to learn more about how we’ve adapted our services and determine the best option for you and your family.

Regardless of where you visit us, you can feel confident knowing you’ll receive the same safe, quality, convenient care you’ve come to expect from us.

Does MedExpress Offer a Telehealth Option?

Yes, MedExpress is proud to offer patients the option of a Virtual Visit. Speak with one of our providers from the comfort of your home with secure video conferencing. Click here to learn more about this offering.


Employer Health Services

How Will Employer Health Services at MedExpress be Impacted by COVID-19?

For the health and safety of your employees and our team members, MedExpress has temporarily discontinued the following employer health services: respiratory fit testing, pulmonary function testing and breath alcohol testing. We will continue to evaluate our employer health services and any additional changes will be posted to our website.

If you have questions regarding our services or location offerings, we recommend that you or your employees call our sales department at 833-317-9192 or email us at ehssales@medexpress.com before your employees visit a MedExpress so that our team members can direct you to the most appropriate center based on their individual needs.

Will MedExpress Perform Return-to-Work COVID-19 Testing for Employees?

MedExpress is performing return-to-work COVID-19 testing, also known as asymptomatic testing,* for employers' workforces. If interested in this offering, please reach out to our sales department at 833-317-9192 or submit this form.

Are MedExpress' Centers in Uniontown and Washington, Pennsylvania, Offering Audiometry Testing At This Time?

At this time, these centers are unable to offer audiometry testing. We apologize for the inconvenience, and advise you to reach out to our sales department at 833-317-9192 or ehssales@medexpress.com to arrange for an audiometry test at another one of our nearby neighborhood medical centers.

Information, recommendations, and guidance contained herein is fluid and is subject to change as new information, recommendations, and guidance is issued by the CDC and state and local health authorities.

Disclaimer: Please be advised that negative results are based on whether or not the employee had active COVID-19 infection on the date the test was performed. Because the employee could have been exposed to COVID-19 after testing,  negative results do not guarantee that the employee does not presently have or will not develop active COVID-19 infection.  As such, continued monitoring for symptoms commonly associated with COVID-19 is necessary and is recommended by the Centers for Disease Control and Prevention (CDC) after a negative result, as is the continued practice of preventative measures aimed at preventing the spread of infection, such as, social distancing, hand hygiene, and the use of face masks as directed by state and local public health officials. Additionally, asymptomatic COVID-19 testing should not be construed as ongoing disease management and should not take the place of regular consultation with the employees primary care provider. If the employee develops symptoms commonly associated with COVID-19, they should consult their primary care provider immediately for guidance. If the employee is experiencing a medical emergency they should immediately go to the Emergency Department.

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