Have a question regarding our employer health services? We’re happy to provide frequently asked questions and answers. If you have additional questions, please let us know. We’re here to help!

FAQs

  • What services can be provided?

    • Urgent care
    • Basic primary care
    • Biometrics
    • Occupational medicine
    • Workers’ compensation and injury care
    • Health promotion, education, and coaching
    • Wellness and prevention
    • Medical management and coordination

    What states do you currently operate in?

    • Arkansas
    • Colorado - COMING SOON!
    • Connecticut
    • Delaware
    • Florida
    • Illinois
    • Indiana
    • Kansas
    • Maryland
    • Massachusetts
    • Michigan
    • Minnesota
    • Nebraska
    • Nevada - COMING SOON!
    • New Jersey
    • Oklahoma
    • Pennsylvania
    • Texas - COMING SOON!
    • Virginia
    • West Virginia

    Does my employee need an appointment?

    We’re open 8-8 every day. No appointments or referrals are necessary. Just walk through our door and get treated.

    What do I need to do to send my employee to MedExpress?

    Fully complete our Employer Authorization Form, including patient and company information and all services being requested. Send the completed form with the patient to your nearby center.

    In lieu of completing this form, the supervisor may opt to call the center directly and provide employee/employer information and authorization.

    What should the employee bring with him/her?

    • Valid driver's license, state/federal/local issued ID, or employer issued badge.
    • Insurance card (if applicable).
    • Payment for insurance co-pay or self-pay payment due at the time of treatment.
    • List of current medications.
    • List of past surgeries and medical conditions.
    • List of any allergies.
    • Any medical documentation needed for a Department of Transportation (DOT) physical.

    Will the employee’s healthcare information be shared with the employer?

    Patient medical information is not shared with the company. Only results of the services administered are shared with the employer.

  • Do you offer scheduled DOT physicals?

    Yes, MedExpress schedules DOT physicals up to 30 days in advance. Call us at 1-844-832-2689 to choose a date and time that works best.

    When scheduling appointments, we’ll let you know of any supplemental information that your drivers may need to bring from their primary care physicians or specialists. See our DOT Driver Handout to learn more.

    We also accept walk-ins, but we recommend calling us at 1-844-832-2689 or contacting your local center to ensure a DOT-certified provider is on staff.

    Is an employee required to complete their DOT Physical Health History online prior to arriving at the center?

    No, if the employer schedules the physical via eScreen, the employee can choose to complete the health history portion of the DOT physical prior to arrival, but is not required to do so.

    What does “determination pending” mean for a driver?

    Additional information/exam results are needed and must be provided to MedExpress within 45 days. The driver must return to the same center.

    During “determination pending,” the driver can only drive while his or her previous certification is valid. If they have no previous certification, they cannot drive until the “determination pending” status is resolved.

    Do bus drivers need to be DOT certified if they cross state lines?

    Yes, by crossing state lines they are considered to be participating in interstate commerce. However, if they will be transporting students locally, within one state, then they are considered to be an intrastate driver.

    As an employer, you are responsible for determining the driver’s classification.

    Who is responsible for reporting to the state DMV?

    The driver is responsible. MedExpress does not reach out to the state DMVs.

  • How long does the process take to receive results from a drug or alcohol screening?

    Negative rapid urine drug screen (UDS) test results are sent to the employer within one hour of the screening. In the case of a positive rapid UDS test result, the employer will be notified the same day that it has been sent to the lab.

    The lab can take anywhere from three to seven business days to send results.

    For standard UDS tests, a negative result may take up to three days. A positive result may take seven to ten days because the medical review officer calls the donor to verify prescriptions. The donor has five days to call the medical review officer back.

    Hair test results may take between one to three business days.

    Alcohol tests are reported to the employer on the same day.

    What do the standard and rapid urine drug screenings (UDS) test for?

    We offer two rapid tests:

    1. The 5-panel UDS tests for the presence of cocaine, marijuana, opiates (codeine, morphine and 6-monoacteyl morphine), methamphetamine (meth/amphetamine and ecstasy), and phencyclidine (PCP).
    2. The 10-panel UDS tests for the five drug classes above plus barbiturates, benzodiazepines, methadone, methaqualone, and propoxyphene.

    Does MedExpress provide hair testing?

    Yes, we offer a non-DOT test and a 5-panel with expanded opiates.

    What is the latest time that an employee can go to the center for a urine drug screen?

    In the case of a “shy bladder” scenario, the employee has a three-hour window that they might be at the center in order to give a sufficient amount of specimen. For this reason, we recommend that employees do not come after 5 p.m.

    What is the time limit to send an employee to the center for post-accident testing?

    The drug test must be conducted within 32 hours of the accident, and the alcohol test within two hours of the accident. If the alcohol test is not conducted within two hours, the employer should continue to make an effort to have the driver tested for up to eight hours.

    As well, the employer should prepare and maintain, on file, a record stating the reasons the test was not administered.

    Do you offer electronic drug and alcohol testing results?

    Clients that use MedExpress’ lab and medical review officer have access to MyeScreen.com, an online web-based solution for result reporting.

    MyeScreen.com allows clients to:

    • Track the status of a collection.
    • Receive email notifications.
    • Schedule donor testing online.
    • Check statistics and summaries.

    MedExpress clients can also choose to receive results via fax.

    • DOT physicals are always received electronically.
    • Clients that use their own lab and medical review officer for drug testing will receive the chain of custody form by fax and test results from their lab.
  • I haven’t received my statement. Whom should I contact?

    If you haven’t received your paper statement, please contact our Outcome Assurance Team at 1-855-926-3263. Hours specifically for billing questions are 8:00 a.m. to 12:00 p.m. (EST).

    Why am I being billed at this price?

    For pricing questions, please reach out to your account executive. If you do not know your account executive’s contact information, please contact our Outcome Assurance Team anytime between 8 a.m. and 8 p.m. (EST) every day at 1-855-926-3263.

    I believe I was billed incorrectly or that my bill should have gone to another party. Whom should I contact?

    If you believe you were incorrectly billed, please contact our Outcome Assurance Team at 1-855-926-3263. Hours specifically for billing questions are 8:00 a.m. to 12:00 p.m. (EST).

  • How can I find the requirements for workers’ compensation?

    Each state has different requirements for workers’ compensation. They are listed along with contact information on the U.S. Department of Labor website.

    Are there workers’ compensation forms that will need filled out before sending my employee in?

    Please review your state’s requirements for any necessary forms.

    How can I update my insurance carrier?

    Please contact our Outcome Assurance Team, available between 8 a.m. and 8 p.m. (EST) every day, at 1-855-926-3263.

    What should I expect following an employee injury?

    On first injuries, the physician will call to discuss the case. A work status report will be given to the employee and faxed/emailed to the employer. The recheck dates and first aid status will be clearly marked on the work status.

    The work status and doctor’s first report will then be sent to the insurance company and all specialist referrals will be authorized by the insurance carrier.

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partnership with TPAs and brokers

We partner with occupational health and workers’ compensation third-party administrators (TPAs) and brokers to bring our convenience and expert care to your clients. 

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why us?

Cost Effective

Care for your employees at the appropriate level, helping to contain healthcare costs.

Reporting

Comprehensive and timely reporting, as well as expert service consultation.

Partnership

We work with you to provide a total solution for your employer health and wellness needs.

Convenient

Open during convenient hours so your employees receive prompt—but never rushed—care.

resources and support for you

Keeping your employees healthy is our top priority. And to help you, we’re delighted to provide a variety of useful resources, including case studies, paperwork, testimonials, and a webinar series.

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