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There is nothing more precious than you and your family’s health. We’re committed to transparency and providing you with the information you need to safely access care.

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Updated March 30, 2020

To make sure you can visit us with confidence, we’re sharing our current protocols, testing procedures, and what you should do before you visit us.

What Are the Signs of COVID-19?

COVID-19 symptoms can appear anywhere from two to 14 days after exposure. They may include:

  • Fever 
  • Cough 
  • Having trouble breathing 
  • Feeling unwell or very run down or tired 

What Should I Do If I Believe I May Have Been Exposed to the COVID-19 Virus?

The health and safety of our patients, employees and community members is our absolute top priority. In times of a health risk, health care providers and the community must work together through open communication in order to help minimize risks as much as possible. If you are exhibiting symptoms listed above or believe you have been exposed to the virus, please call your local MedExpress center before leaving your home to come to MedExpress. Our team members are available to help determine next steps and may direct you to a designated MedExpress location for COVID-19 testing, if appropriate. This process has been instituted for your safety and for the safety of our other patients and team members.

Can I be Tested at MedExpress for COVID-19?

COVID-19 lab testing is being offered at designated centers, as supplies are available, to those who meet the CDC-based screening criteria. Please visit our COVID-19 Testing Criteria page for more details, including the CDC-based screening criteria, and click here for a list of our testing locations. As this situation continues to evolve day-by-day, please re-visit this website frequently for any updates.

How Long Will It Take to Get Results from My Covid-19 Test?

Timing may vary depending on the volume of tests being performed by our commercial lab partner, but it typically takes around three to eight days for patients to get results. If you were tested at a designated MedExpress testing center and are awaiting your results, a member of our team will call you once we receive the results.

Do I Need a Doctor’s Referral to Be Tested for Covid-19 at a Medexpress Center?

COVID-19 testing is only available at designated MedExpress COVID-19 testing locations for patients who are seen and evaluated at our centers. Testing is only offered as testing supplies remain available to us and only to those who meet CDC-based screening criteria. We do not currently accept referrals or prescriptions for testing from outside health care providers. If you are exhibiting COVID-19 symptoms, please call your local MedExpress center before leaving your home.

Will My Health Insurance Cover the Cost of a COVID-19 Test?

Many health insurance companies across the country have stated that they will cover the full cost of any testing for COVID-19. However, it is a good idea to check with your specific insurance company to ask about coverage of the test. Please know that the cost of receiving evaluation and care from a MedExpress provider during your visit is different than the cost of receiving a COVID-19 test. Again, we recommend checking with your insurance provider regarding your specific plan coverage. 

MedExpress accepts most major insurance plans. To check which insurance plans are accepted at by state, please utilize our insurance lookup tool.

What Is MedExpress' Protocol If a Patient Meets the CDC-Based Screening Criteria or Appears to Show Symptoms of COVID-19?

If you meet this criteria, please call your local MedExpress center and our team members will advise on next steps. You may be advised to visit a specific MedExpress center where you will be evaluated and may receive necessary tests. For more information, please visit our COVID-19 Testing Criteria page.

How is MedExpress Adapting In-Center Practices in Response to COVID-19?

As a health care organization, our centers, facilities, and equipment are always sanitized daily and in between patient visits, but we aren't stopping there. We've enhanced our cleaning and disinfecting practices even further, and we're also carefully monitoring our inventory and supplies to ensure our teams have what they need to continue providing expert care. Additionally, for your safety and for the safety of our other patients and team members, we've designated testing locations and ask that you first call your local center to determine if you meet the CDC-based screening criteria prior to visiting. If you are looking to visit MedExpress, please call your local center and our team members will advise on the best location for you to visit.

How Will Employer Health Services at MedExpress be Impacted by COVID-19?

For the health and safety of your employees and our team members, MedExpress has temporarily discontinued the following employer health services: respiratory fit testing, pulmonary function testing and breath alcohol testing. We will continue to evaluate our employer health services and any additional changes will be posted to our website.

If you have questions regarding our services or location offerings, we recommend that you or your employees call our sales department at 833-317-9192 or email us at ehssales@medexpress.com before your employees visit a MedExpress so that our team members can direct you to the most appropriate center based on their individual needs.

Will MedExpress Perform Return-to-Work COVID-19 Testing for Employees?

At this time, MedExpress is currently not performing return-to-work COVID-19 testing. As the situation continues to evolve, we will keep you updated as our testing capabilities may change.

Are MedExpress' Centers in Uniontown and Washington, Pennsylvania, Offering Audiometry Testing At This Time?

At this time, MedExpress centers in Uniontown and Washington are currently unable to offer audiometry testing. We apologize for the inconvenience, and advise you to reach out to our sales department to arrange for an audiometry test at another one of our nearby neighborhood medical centers.

Everyday Preventative Actions are More Important Than Ever to Help Prevent the Spread of Respiratory Diseases. Please Continue to Engage in the Following Best Practices:

  • Avoiding close contact with people who are sick
  • Avoiding touching your eyes, nose, and mouth
  • Staying at home when you are sick
  • Covering your cough or sneeze with a tissue, then throwing the tissue in the trash or coughing/sneezing into your inner arm if a tissue is not available
  • Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe 
  • Washing your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing
  • If soap and water are not readily available, use an alcohol-based sanitizer with at least 60% alcohol 

To ensure you have the latest information and guidance on COVID-19, we recommend visiting the CDC's coronavirus homepage and the World Health Organization website.

Should I Still Visit MedExpress for Cold or Flu Treatment?

Symptoms like cough and fever are common this time of year and are most often a result of a cold or the flu. While symptoms of the common cold typically start slowly and increase in severity over a period of days, flu symptoms tend to come on quickly. If you do start to experience cold or flu symptoms, it’s important to visit a health care professional as soon as possible to reduce risk of complications, like pneumonia, bronchitis, or sinus or ear infections. If you are exhibiting a cough or fever, please call your local MedExpress center and our team members will advise on next steps. 

Information, recommendations, and guidance contained herein is fluid and is subject to change as new information, recommendations, and guidance is issued by the CDC and state and local health authorities.

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