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Urgent Care FAQ

What is urgent care and how does it work?

Urgent care centers are designed to treat those who need attention quickly but donʼt require an emergency room visit. Urgent care centers do not require appointments and are generally open longer hours than a primary care physicianʼs office. For instance, all MedExpress centers are open 7 days a week, 12 hours a day.

What can urgent care centers treat?

Generally, they can treat everyday injuries and illnesses. MedExpress can treat everything from colds, flu and cuts to fractures, sprains and some dislocations. We provide immunizations, sports physicals, EKGs and X-rays. We perform minor surgical procedures, such as stitches. We also administer IV fluids and labs.

Who does MedExpress treat?

Anyone. Urgent care is a solution for individuals of all ages. Kids with a cough. Teenagers needing sports physicals, adults with a broken bone. Some have lived in town for years but can't get in to see their primary care physician; some have just moved to town and have yet to establish a primary care physician; some are visiting from out of town; all are looking for high quality, compassionate care from someone they can trust.  And with a full medical team, that's exactly what they get at MedExpress.

What about insurance?

Most insurance is accepted, but it is not required.

What about follow-up care?

MedExpress follows up with every patient within three days of his/her visit. At your request, we're happy to follow up with your primary care physician to ensure that you get the care you need on an ongoing basis.

What is the role of urgent care in today's healthcare system?

Urgent care fills a gap in the health care system created by two fundamental issues: increasing wait times to see primary care physicians and the cost and wait times for emergency room visits. According to the 2011 National Hospital Ambulatory Care Emergency Department survey, about 112 million ER visits (up to 90%) were unnecessary. The patient required "urgent care" but not "emergency care" and could have been treated at an urgent care center. Urgent careʼs impact is showing up in three critical areas: time, cost and quality.

How does urgent care compare with ERs and primary care physicians on wait times?

According to a 2014 Merritt Hawkins study, the average wait time to make an appointment with a primary care physician is about 20 days. Patients with everyday medical issues are faced with two options: wait for that appointment, or make an unnecessary, costly visit to the ER. But the latter choice is not necessarily fast. The average Emergency Room visit lasts more than four hours (Emergency Department Pulse Report, 2010). The average MedExpress visit lasts less than one hour, and is a fraction of the cost of the ER.

How does urgent care compare with ERs on cost?

According to a 2013 study, the average cost of an ER visit is $1,423 (Agency for Healthcare Research and Quality Medical Expenditure Panel Survey). The average cost of an urgent care visit is $155, according to the UCAOA Benchmarking Survey from 2011. That equals a cost difference of more than $1,200.

But what about quality of care?

MedExpress offers a highly trained medical team. In addition, we ensure all providers are current and up to date with any special credentialing or training requirements. State of the art equipment and facilities are routinely commended for cleanliness and functionality, all of which contribute to a high-quality health care experience.

What will you find at a typical center?

MedExpress prides itself on providing care in a warm, friendly environment. Our centers offer multiple, private treatment rooms and careful attention to a comforting aesthetic helps you start feeling better immediately. Each MedExpress center offers full-service capabilities including state of the art equipment like digital X-rays as well as labs, EKGs, and IV capabilities.

Please note: State or regional variance to services may exist. Please contact us at your preferred location if you have questions or desire clarity about the services we provide.