Helpful patient resources
Patient care records are kept in strict confidence and in accordance with federal and state privacy regulations. The release of medical records requires a valid patient authorization or other processes, as required by law.
To obtain a copy of your medical records or information from it, please fill out and sign the Authorization for Release of Protected Health Information form. Then mail or fax it to us.
- English: Authorization for Release of Protected Health Information
- Spanish: Authorization for Release of Protected Health Information
Mail to: MedExpress Administrative Offices
423 Fortress Boulevard
Morgantown, WV 26508
Fax to: 1-304-985-6804
How to fill out the form
When filling out the form, be sure to:
- Complete all fields. If something doesn’t apply, please note N/A.
- Clearly state who the patient is and the patient’s date of birth.
- Clearly state who is to receive the records, even if the patient will receive their own records, and where the records are to be sent.
- Specify dates of service for which records are requested.
- Confirm that the patient or legal representative has signed and dated the form.
- If acting as the legal representative (unless a parent), submit the document that empowers you as legal representative (examples: Medical Power of Attorney, Appointment as Guardian or Conservator).
- As needed, specify the expiration date of the form, otherwise it will expire in 6 months.
NOTE: Incomplete authorizations are not valid and cannot be processed. Please be sure to complete all fields of the authorization form.
Want to pay your bill or get answers to questions about billing? We’re here to help:
View bill online or make a payment
How do I pay my bill?
You can pay your bill online by visiting our online bill pay portal. You’ll need to know your quick pay code, which is located on your patient statement at the top right of the page.
If you don’t have online access, please call our customer service department at 1-888-249-6365 to process your payment. Hours are Monday through Friday, 8 a.m. to 7 p.m. ET.
If you still have questions related to billing, please fill out this form.
The MedExpress patient portal lets you pay your bill, get lab and test results, see health care summaries and more.
Contact us
MedExpress is no longer providing patient care and our centers are permanently closed, except in Pennsylvania and West Virginia where our centers are under new ownership. If you have an issue accessing your medical records or a question about a prior visit, please submit a form. We'll get back to you directly. Thank you.
Please do not submit a form for care or appointment inquiries. Visit here for care in PA or WV. Emergency Service Notice: If you are suffering from chest pain, shortness of breath, severe abdominal pain, stroke like symptoms, or any other emergency, please dial 911 or go to the nearest ER.